|
How to Listen
General information, installation instructions, and troubleshooting tips for listening to multimedia broadcasts via the Internet. |
Frequently Asked Questions
Where
do I click to listen to or view the broadcast?
After you have properly downloaded and installed a multimedia player,
follow these steps:
1. Return to the
front page of the Christmas Devotional Internet broadcast.
2. Click on an "Available Streams" link for the language in which you
wish to listen.
Can
I view video streams?
In order to view video streams, you must have a fast Internet connection.
A "fast" connection is defined as an ISDN, DSL, cable, or T1
connection. Most typical home connections are telephone modem connections.
These do not work well with Internet video streams. If you are having
difficulty viewing a video stream, switch to a lower-bandwidth audio
stream.
How
do I listen or watch?
In order for you to enjoy our audio and video programming, you'll need
to have special software called a "player" loaded on your computer.
The player software does all the work of taking the audio and video from
the lds.org site and translating it into a format that you can hear and
watch on your computer.
This technology is called streaming audio and video. We use three streaming
technologies to deliver programming to you. The Windows
Media Player is from Microsoft.
The QuickTime
Player is from Apple.
The RealPlayer
is from RealNetworks.
You will need to get the Windows Media Player by Microsoft, QuickTime
Player by Apple, or RealPlayer by RealNetworks installed on your machine
if you do not have it already.
All of the above players are free. If you already have them, you
are ready to listen to or view any audio or video content on lds.org.
If you are not sure, click on the buttons below to test your browser.
If you are ready to listen to the broadcast, click
here to return to the Christmas Devotional Internet Broadcast front page.
After returning to the front page, click on an "Available Streams" link
for the language in which you wish to listen.
Test Players
Windows Media Player test
If a small window pops up and you hear audio, you already have the Windows
Media Player. If your browser warns you that you don't have a necessary
plug-in or helper application, then you will need to download the Windows
Media Player.
QuickTime Player test
If a small window pops up and you hear audio, you already have the QuickTime
Player. If your browser warns you that you don't have a necessary plug-in
or helper application, or you receive any kind of error, then you will need
to download the QuickTime Player.
RealPlayer
test
If a small window pops up and you hear audio, you already have the RealPlayer.
If your browser warns you that you don't have a necessary plug-in or helper
application, then you will need to download the RealPlayer.
Download Players
Windows
Media Player
Apple
QuickTime Player
RealPlayer
To download the free player, scroll down and look for the small
text that describes the "basic free player" along with a link
to download. Otherwise, you will be asked to purchase the full version,
which is not required for lds.org content.
Basic Troubleshooting
If you are unable to receive audio or video content from lds.org,
there could a problem with your receiving computer, a network congestion
problem from the Internet itself, or a technical problem with lds.org
receiving the feed from the source and redistributing it on the Internet.
Windows
Media Player installation help
QuickTime
Player installation help
RealPlayer
installation help
Can I access streaming media
via WebTV?
No. WebTV currently supports up to RealAudio 3.0. Since lds.org encodes
programming with the more advanced RealSystem 5.0 and G2 encoder, WebTV
users cannot access our programming. It is unknown when WebTV will support
RealSystem 5.0 and G2. WebTV does not support Microsoft Windows Media
Player at this time.
|
Technical
Support Representatives
If your questions have not been answered through the troubleshooting tips
on this page, you may contact technical support representatives by one
of the following methods:
Email: conference@ldssupport.org
Phone: (801) 705-4388
