How to Listen General information, installation instructions, and troubleshooting tips for listening to multimedia broadcasts via the Internet. How do I listen or watch? Test Player Download Players Basic Troubleshooting Technical Support Representatives How do I listen or watch? In order for you to enjoy our audio and video programming, you'll need to have special software called a "player" loaded on your computer. The player software does all the work of taking the audio and video from the lds.org site and translating it into a format that you can hear and watch on your computer. This technology is called streaming audio and video. We use the Windows Media Player from Microsoft to deliver programming to you. You will need to get the Windows Media Player installed on your machine if you do not have it already. Windows Media Player is free. If you already have it, you are ready to listen to or view any audio or video content on lds.org. If you are not sure, see "Test Player" below. Test Player Windows Media Player test If a small window pops up and you hear audio, you already have the Windows Media Player. If your browser warns you that you don't have a necessary plug-in or helper application, then you will need to download the Windows Media Player. Download Players Windows Media Player Windows Media Player for the Mac (Macintosh) Basic Troubleshooting If you are unable to receive audio or video content from lds.org, there could be a problem with your receiving computer, a network congestion problem from the Internet itself, or a technical problem with lds.org receiving the feed from the source and redistributing it on the Internet. Windows Media Player installation help Technical Support Representatives If your questions have not been answered through the troubleshooting tips on this page, you may contact technical support representatives by one of the following methods: E-mail: Feedback