How to Listen General information, installation instructions, and troubleshooting tips for listening to multimedia broadcasts via the Internet.

Frequently Asked Questions Video and Audio Streams MP3 Files (Audio) Basic Troubleshooting Technical Support Representatives

Frequently Asked Questions Where do I click to listen to or view the broadcast? After you have properly downloaded and installed a multimedia player, follow these steps: Return to the front page of the Internet broadcast. Select the event you would like to listen to. Click on an Available Streams link for the language in which you wish to listen. Can I view video streams? Video streams are not available during the live broadcast and will only be available in the archives. In order to view video streams, you must have a fast Internet connection. A "fast" connection is defined as an ISDN, DSL, cable, or T1 connection. Most home connections are telephone modem connections. These do not work well with Internet video streams. If you are having difficulty viewing a video stream, switch to a lower-bandwidth audio stream.

Video and Audio Streams Windows Media Player LDS.org uses Windows Media Player from Microsoft to provide video and audio streams of each general conference session. To watch or listen to video or audio streams, you will need to have Windows Media Player on your machine if you do not have it already. To test whether or not you have Windows Media Player on you machine, click Windows Media Player test. If a small window pops up and you hear audio, you already have the player. If your browser indicates that you don't have a necessary plug-in or helper application, then you can download Windows Media Player for free. Video Streams After you have selected the language and session you want to view, you will see a page that lists the talks from each session. At the top of the fourth column, titled Watch, you should see a link for 56K and 300K connections. Click on the link that most closely matches your connection speed. A small Windows Media frame should appear in which the video stream will be broadcast. ( Note: If you are unable to connect using a video stream, you may wish to try a slower audio connection. See "Audio Streams" below.) Audio Streams After you have selected the language and session you want to listen to, you will see a page that lists the talks from each session. At the top of the third column, titled Listen, click on the 16K link. A small Windows Media frame should appear in which the audio stream will be broadcast. If you are ready to listen to the broadcast, click here to return to the Internet Broadcast front page. After selecting the event you would like to listen to, click on an Available Streams link for the language in which you wish to listen.

MP3 Files (Audio) MP3 files are available for entire sessions and for individual talks. Session MP3s After you have selected the language and conference that you want to listen to, you should see a page listing the sessions and talks. At the top of the third column, titled Listen, left-click on the MP3 icon to listen to that session. Depending on your browser and your computer setup, the audio for the session should begin playing within your browser. You can use your browser's Back button to stop a file from playing. To download the MP3 file for a session, right-click on the MP3 icon and then save the file to your hard drive. Individual MP3s After you have selected the language and conference that you want to listen to, you should see a page listing the talks from each conference session. To the right of each talk, in the Listen column, left-click on the MP3 icon to listen to that particular talk. Depending on your browser and your computer setup, the audio for the talk should begin playing within your browser. You can use your browser's Back button to stop a file from playing. To download the MP3 file for a particular talk, right-click on the MP3 icon next to the talk and then save the file to your hard drive.

Basic Troubleshooting If you are unable to receive audio or video content from lds.org, there could a problem with your receiving computer, a network congestion problem from the Internet itself, or a technical problem with lds.org receiving the feed from the source and redistributing it on the Internet. For additional information, please see our Basic Troubleshooting page.

Technical Support Representatives If your questions have not been answered through the troubleshooting tips on this page, you may contact technical support representatives by the following method: E-mail: Feedback